We would like each customer to be a 100% confident in making purchases from ToyBox.ie. If a customer is not satisfied with a purchase on our site we are happy to offer a full refund on the price of the product once returned within a 14 day cooling off period, as per the Consumer Rights Directive.
Upon delivery please inspect the items that have been delivered and confirm that they are undamaged. At the time the item of arriving you must decide to keep and use the item, or to return the item. Once an item has been used or shows signs of wear it is not longer eligible for a refund. Therefore we ask you to inspect the items delivered and decide if you wish to keep or return the item. Please keep the packaging of the item and do not tear it until you have decided you are happy to keep the item.
Please note in order to be eligible for a refund. the item must be return in an as new condition and suitable to resold. Unfortunately items that have been used, or opened or have torn packaging cannot be refunded. So please decide if you wish to keep the item before damaging the packaging.
Should a customer have reason to return an item they must contact us and include their name, order ID, date of delivery and reason for return. This will facilitate us to process the refund promptly orders returned with no information provided cannot be refunded.
Please note that we do not encourage the type of shopping where more than one item is purchased with the intent of trying them on and keeping just one. Where we believe a customer is ordering multiple items with the intention of returning the item orders may not ship and may be cancelled at our discretion.
Please note that returns and exchanges can be dropped off at the pickup point to be processed by the returns department later.
ToyBox.ie, Zatori Building
Clonminan Business Park
Co. Laois, R32FT66
Terms and Conditions:
If a customer wishes to return a product bought on our site we must be notified via email or written letter within 14 calendar days of receiving the item(s) in question. Item(s) must be returned to us within fourteen days of such notification. Item(s) must be returned in the condition they were sent. Returns must include all parts and packaging of the original item to be eligible for refund. Packages must not be torn.
Items that are received outside the returns period will be eligible for a credit note, subject to receiving the goods within Thirty days of the order being received. There are no exceptions made for orders returned outside the returns period.
Returned goods which do not meet the above criteria will be considered as 'In Dispute'. In Dispute products will not be refunded or exchanged. A reason will be given as to why the product is in dispute. We are happy to re-ship such items back at the customer's cost otherwise they will be destroyed after 30 days. Shipping and packaging costs, both to and from us, will remain the responsibility of the customer. We recommend using a tracked delivery service with signature when returning an order. Where the customer instruct the delivery driver to return the parcel to sender a shipping fee will still apply and will be deducted from your refund. Refunds will be for the purchase price of the goods only.
Please allow up to fourteen working days for refunds to be processed. All returns must be accompanied with a copy of our returns form to facilitate us to process the refund promptly.
The customers' statutory rights are not affected.